What is Curran's refund and return policy?
It is not likely that you would ever need to return anything to Currans. Should the need aries, we will work with you until all of your needs are satisfied. As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days.
Flowers:
Please report any issues within 24 hours of receipt. We will gladly send a new arrangement to your recipient, and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.
Plants:
Please report any issues within 24 hours of receipt. We will gladly send a new plant to your recipient, and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.
Gift Baskets:
Please report any issues within 24 hours of receipt. We will pick up the arrangement and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket.
• Refunds will be processed within 2 business days after the product is returned to the shop.
• Refunds will not apply if a replacement product was supplied and accepted.
• Currans Flowers must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
Currans Flowers is appreciative of your patronage. Please let us know how we can help you.
Can I cancel my order?
We wish you wouldn't, but you are welcome to cancel your order.
We are able to cancel your order as long as it has not been delivered by Currans. In the case of out of area orders or shipped orders, we just need to make sure the order isn't in process before we cancel.
In most cases 100% of your order will be refunded to the credit card you used to make your purchase.
What is your substitution policy?
We are very lucky to have great relationships with growers of premium flowers and most of the time we are able to source each stem we offer in our catalog. But due to various seasonal and regional conditions, and a variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.
In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.
How do I pay for my order?
Currans is happy to take all major credit cards, Paypal and Applepay. All transaction are in US currency.
What is your privacy policy?
This privacy notice discloses the privacy practices for www.curransflowers.com. This privacy notice applies solely to information collected by this web site.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Registration
In order to use this website, a user may complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. Our website can also be used without registration, you can check out as a “guest”.
Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Anonymity:
We do take anonymous orders. However, if a recipient calls to ask who sent the order, we will inform them of the customer's name as entered.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (978) 774-1446 or contact us via the customer service selection on this web page (above).